Social Rights
DESCRIPTION
The Family Card represented a challenge whose solution positions us on the leading edge of social aid provision to families in Madrid. Via this mechanism, people who apply for aid are be issued a bank card pre-loaded with a certain amount of money, which they can use to purchase food and hygiene products at any retail outlet.
OBJECTIVES
- Improve citizens’ quality of life
- Avoid stigmatisation of people who request aid
- Reduce wait times for the concession of aid
- Harmonise the response in terms of providing food aid
- Reduce processing time for social services professionals through the creation of Financial Aid Evaluation and Processing Units (UVAT)
DURATION
The project began in 2020 and is permanent.
THE PROJECT IN NUMBERS
Initial budget: 10 million euros
Number of cards issued in 2021: 8,825
Number of beneficiaries: 29,868 people
New hires: 118 social workers and 41 administrative assistants
ADDITIONAL INFORMATION
Family Card >>
coordinacionasp@madrid.es
