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SAMUR-Civil Protection is a municipal service of emergency and emergencies health care, which provides services in the city of Madrid.

The main objective to be fulfilled in all emergency systems is bringing, as soon as possible, life support units, either basic or advanced (BLS or ALS), to places where incidents have occurred and, once there, provide quality medical care.

Thanks to the effort and commitment of all its members, Bomberos y SAMUR Protección Civil are the two best rated services with a score of 8.3.

Citizen's Charter are the instrument which discloses in advance the service that citizens can request and what are the quality commitments.